2013b2012
| Reception date | May 28th |
| Applicant | Our neighborhood resident |
| Content | Ifve had enough of bad manners, with guardians making U-turns in my parking space and parking their bicycles on rainy days without asking when bringing or picking up their child. |
| Correspondent | We immediately went to visit the neighbor and apologized. |
| Measure | We put up a notice and addressed the issue with the guardians. |
| Reception date | June 1st |
| Applicant | Hoikuen's guardian |
| Content | The guardian who lives in a house behind the new daycare center which is under construction told us that the construction company broke the guardianfs bay window and caused trouble. |
| Correspondent | The executive director of our head office received details from the company and spoke to the guardian. |
| Measure | The executive director ordered the company to deal with the issue and reported back to the guardian. |
| Reception date | July 23rd |
| Applicant | A guardian |
| Content | The guardian feels uncomfortable whenever staff ask what is going on when she brings her child in early or picks her up late even though she knows the childcare hours for mothers on maternity leave is from 9:30 to 16:00. |
| Correspondent | We apologized for making her feel uncomfortable, but also explained the guidelines for childcare hours for mothers on maternity leave. |
| Measure | We will try to create a conversable atmosphere for guardians and try to be flexible in case mothers have difficulties adjusting to the time schedule. |
| Reception date | September 15th |
| Applicant | A guardian |
| Content | I am troubled by the internal bread sale at the centerfs entrance, as we have to pass by it every time we leave the building and my child always wants it. Could you do something about it, because my child wonft be able to eat dinner if I buy it? |
| Correspondent | We talked to the guardian.We explained the meaning of the bread sale to the guardian-that our corporation also has a daycare center for adults with intellectual disabilities and as part of their work, they sell to the different centers. At the same time, we listened to the motherfs difficulties in raising her child who was becoming more assertive. |
| Measure | We recommended them to go through a different exit at the front of the head office. |
| Reception date | October 5th |
| Applicant | A guardian |
| Content | My child caught a finger in the door during childcare, but I only heard this from a member of staff, and not the chief staff the next day. What kind of cooperation and report is occurring among the staff and classes. |
| Correspondent | We visited the childfs house and checked the degree of injury. We apologized for the miscommunication between the staff and chief staff and explained the situation in detail. |
| Measure | We had a meeting with each class so that such acts were not repeated in the future and reconfirmed the best method of cooperation. |
| Back¢ |
Operated by
Social Welfare Corporation SUISEN FUKUSHIKAI
| Kazenoko Baby Home | 1-14-12 Komatsu, Higashiyodogawa-ku, Osaka 533-0004 TEL.06-6328-3788@ 
050-3541-8070@FAX.06-6328-3833 |