2013
| Reception date: | April 1st |
| Applicant | The patient's family |
| Content: | We would like to know the center’s event schedule as soon as possible. |
| Correspondent: | The staff in charge arranged a meet-up to discuss this. |
| Measure: | We decided to note the dates and details of events on the calendar. |
| Reception date: | November 7th |
| Applicant | The patient's family |
| Content: | When the patient got on the bus, the staff accidentally placed some baggage on the bread he had just bought and the bread was crushed. |
| Correspondent: | We visited the client’s house right away and apologized to them. |
| Measure: | We told the staff in charge to be careful and put up a notice about this. |
| Reception date: | January 30th |
| Applicant: | Neighborhood resident |
| Content: | We started to practice for our upcoming events on weekday evenings, but received requests to stop practice during the night because the music was too loud. |
| Correspondent: | We apologized for lacking consideration for our neighborhood residents, because we were too busy preparing for our event. |
| Measure: | We stopped practicing during the evenings. |
| Reception date: | January 30th |
| Applicant: | Neighborhood resident |
| Content: | Our neighbor greeted one of our staff but our staff ignored them. |
| Correspondent: | We apologized for our thoughtless attitude. |
| Measure: | We discussed this at our meeting and informed everyone about it. Our patients’
families often come and go, so we also reported this to the Family Council. |
| Reception date: | January 30th |
| Applicant: | Neighborhood resident |
| Content: | When picking up the patient, their family parks their car on the side of
the street for too long. Please park the car in the parking lot. |
| Correspondent: | We apologized and at the same time explained how hard it was for the patients to leave because they have inner conflicts about going home. |
| Measure: | We instructed our patients’ families to park in the parking lot at times when a quick departure isn’t possible. |
| Reception date: | February 17th |
| Applicant: | The patient's family |
| Content: | The center’s bus came to pick up the patients. One of the bus stop locations
had been changed, but the driver didn’t know the exact location and passed
through without stopping. It was difficult to figure out what was going
on, because the driver did not set in contact straight away. |
| Correspondent: | The driver was not told the exact new bus stop location. A family member
called our center and we told the driver the correct location. |
| Measure: | We try hard to keep all drivers informed when there is a change in the pickup. |
| Reception date: | March 26th |
| Applicant: | Neighborhood resident |
| Content: | Our neighbor complained that water had overflowed from the drainage ditch in front of our group home’s entrance and was troubled as the water had overflowed from there to their property. |
| Correspondent: | We cleaned out the drainage ditch that day and made sure the water flowed through. |
| Measure: | We decided to thoroughly and regularly clean the drainage ditch. |
| Reception date: | March 30th |
| Applicant: | Neighborhood resident |
| Content: | Some crows were scavenging the garbage, but staff didn’t notice and left it as it was. |
| Correspondent: | We apologized for not noticing and thanked our neighborhood resident for cleaning away the garbage. |
| Measure: | We decided to cover the garbage with a net and asked for it to be picked up in the morning. |
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Operated by
Social Welfare Corporation SUISEN FUKUSHIKAI
| Kazenoko Sodachien | 6-3-5 Himejima, Nishiyodogawa-ku, Osaka 555-0033 TEL：06-6475-7325  050-3541-8074 FAX：06-6475-7321 |